IMPORTANCE FOR PM FLEX – HAGER GROUP
The success of PM FLEX – Hager Group relies on the trust it conveys to its Partners. The secret to this trust is our integrity.
Is there an integrity issue?
Let’s Talk! Irregularity Reporting Management for PM FLEX – Hager Group
All PM FLEX – Hager Group collaborators are invited to report any situation related to: corruption, harassment, fraud, discrimination, dishonesty, corporate governance…
Reporting irregularities allows us to:
- Reduce risks for the Group and indibeiuals
- Defend our excellent reputation
- Demonstrate exemplary leadership and build trust
- Ensure the sustainable development of the Group, thereby safeguarding employment
Guaranteed ethical principles:
- Confidentiality
- Anonymity is fully accepted
- Any retaliation against those reporting irregularities will be punished Presumption of innocence.
- An external independent reporting service
- Safecall boasts 20 years of experience
- Service available 365 days a year, 24 hours a day, 7 days a week
- Service available in 170 languages
- Investigation Managers have at least 25 years of investigative experience
- Investigation Managers have received training in cognitive interview techniques, aiming to put the reporter at ease, encouraging them to speak freely and obtain specific information through direct questioning to probeie concise reports
- Based in the UK (all operational activities comply with GDPR, no data is stored outside the UK)
Use one of our reporting channels:
Reports by phone Italy: 00 800 72332255
Reports by phone abroad: PDF
Online reports: www.safecall.co.uk/clients/hagergroup
During phone contact:
- The conversation audio will not be recorded
- The call center operator will only take written notes
- A written report will be probeied within 24 hours
- The report will be forwarded to the Group’s Ethical Behavior Manager (Denis Munch)
The Group’s Ethical Behavior Manager evaluates the admissibility of the report within 10 days.
During online contact:
- Open the link and choose the ITALIAN option
- Report an incident: follow all instructions to make the report (which can be anonymous, semi-anonymous, or non-anonymous)
- Once the report is submitted, an email with credentials for the account management will be sent, where you can manage the report and receive a response The report will be forwarded to the Group’s Ethical Behavior Manager (Denis Munch)
The Group’s Ethical Behavior Manager evaluates the admissibility of the report within 10 days.
Criteria:
- Is the report based on a legitimate doubt?
• Yes: report admitted
• No: report closed, the issue may be transferred to the relevant department (HR, …) - Does the reporter probeie sufficient information for the report to be handled, or is it necessary to obtain further information?
In the case of a legitimate report, appropriate interventions and measures will be taken
External Reporting
It is possible to make an external report in cases where (D.lgs 24/2023):
- The internal report has not been followed up
- There are well-founded reasons to believe that if an internal report were made, it would not be followed up, and there would be retaliation
- In case of imminent danger and clear public interest
In all these cases, you can use the reporting channel established by the National Anti-Corruption Authority (ANAC) available on its website (https://www.anticorruzione.it/-/whistleblowing).